Frequently Asked Questions
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Our beef brisket is expertly slow-cooked over 12 hours for exceptional flavor and tenderness.
Enjoy our brisket in as little as 15 minutes on the stovetop or microwave, or under an hour in the oven.
It's easy to prepare on the stovetop, in the oven, or in the microwave.
Yes, our brisket cuts are pre-cooked and seasoned, making them perfect for cold cut sandwiches or snacks.
If you're not planning to eat the brisket immediately, it's best to store them in the freezer until you're ready to use them. This will help preserve their quality and flavor. When you're ready to cook the brisket, simply remove them from the freezer and follow the cooking instructions provided.
We use high-quality, American-raised, non-GMO, gluten-free, and allergen-free beef & ingredients.
Our briskets are pre-cooked and vacuum-sealed for ultimate freshness.
Our brisket is seasoned with a blend of salt, pepper, paprika, and sugar for a delightful, slightly sweet bark.
Each cut comfortably serves 4-8 people, perfect for gatherings.
We aim to ship your order within a week of your order date using 2-day shipping with dry ice to keep your brisket fresh, frozen, and ready to cook.
We're dedicated to providing a hassle-free, convenient, and delicious BBQ experience in the comfort of your home.
Yes, you can freeze the brisket for up to 6 months to enjoy it at your convenience.
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To place an order, simply visit the Urban Smokehouse website and select the products you wish to purchase. Follow the prompts to enter your shipping and payment information and complete the order.
We ship Monday-Thursday. Once the product is shipped, it will take up to 2 days to arrive. Orders placed Friday-Sunday will ship the following week. We use FedEx and share tracking information as soon as it is available.
At Urban Smokehouse, we are passionate about our country and the values that make it great. That's why we source all of our meat in the US of A and cook it to perfection in our facility in the heart of the Chicago Stockyards. We take great pride in using only non-GMO ingredients and upholding the highest standards of quality and taste, so you can savor the authentic flavors of American BBQ wherever you are in this great nation.
Urban Smokehouse ships its pre-cooked meats in vacuum-sealed packaging. The packaging is placed alongside dry ice in Styrofoam coolers to ensure freshness and quality upon arrival.
Yes we offer nationwide shipping, so you can enjoy their delicious BBQ no matter where you are in the USA.
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your order and monitor its estimated delivery date. If you have any issues with tracking your order, please contact our customer support team for assistance.
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Once an order has been placed, it cannot be modified or canceled. However, if you have any issues with your order, please contact Urban Smokehouse's customer service team for assistance.
Yes, we can accommodate large or custom orders for special events or occasions. Please contact our customer support team to discuss your needs and we will do our best to provide a customized solution that meets your requirements.
Yes, Urban Smokehouse's pre-cooked meats make a great gift for BBQ lovers or anyone who enjoys delicious, high-quality food. Simply select the products you wish to purchase and provide the recipient's shipping address during checkout.
At Urban Smokehouse, we are committed to providing high-quality, delicious BBQ products and excellent customer service. If for any reason you are not satisfied with your order, please contact our customer service team as soon as possible and we will do everything we can to make it right. We value your feedback and take all customer concerns seriously.
Urban Smokehouse occasionally offers promotions and discounts on its products. To stay up to date on our latest offers, subscribe to our email list or follow us on social media.
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payment through PayPal.
If you have any questions or concerns, our customer support team is available to assist you. You can reach us by emailing support@urbansmokehouse.co, and we will get back to you as soon as possible.
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Due to the perishable nature of the products, Urban Smokehouse does not accept returns. If you have any issues with your order, please contact our customer service team for assistance.
If you have any issues with your order, please contact Urban Smokehouse's customer service team for assistance. They are committed to ensuring that all customers are satisfied with their experience. Emailing support@urbansmokehouse.co is the best way to reach us.