Urban Smokehouse Frequently Asked Questions

  • The cooking instructions for Urban Smokehouse's pre-cooked meats vary by product and cooking method. Detailed cooking instructions are included with each package and can also be found on the Urban Smokehouse website. The ribs take about 15-20 minutes in the oven, air fryer or grill. If in a real hurry, you can microwave them in 5 minutes for quick, easy and delicious BBQ right at home.

    Urban Smokehouse's meats are vacuum-sealed and packed with dry ice to maintain their freshness and quality. They can be stored in the freezer for up to 6 months or in the refrigerator for up to 2 weeks.

    Each half slab weighs 16 ounces and can comfortably feed 1 hungry person or 2 people for a snack.

    As Americans, we know that where our food comes from matters. That's why we go to great lengths to ensure that all of our ingredients are sourced from ethical and sustainable American suppliers. We believe that by supporting our local communities and the hardworking farmers and producers that make this country great, we can provide our customers with the best possible BBQ experience. From our slow-cooked ribs to our mouth-watering sauces, every ingredient we use is chosen with care and dedication to quality, so you can enjoy the taste of America in every bite.

    No! Urban Smokehouse's pre-cooked ribs can be easily finished in a variety of ways, such as in the oven, on the grill, or in an air fryer, using equipment you likely already have at home.

    Yes, Urban Smokehouse's pre-cooked meats can be reheated if not eaten all at once. Simply wrap the remaining meat in foil or plastic wrap and store in the refrigerator or freezer until ready to eat. To reheat, follow the cooking instructions included with the product.

    "Fall off the bone" is a term commonly used to describe the texture of slow-cooked meats, particularly ribs. When a rib is cooked properly, the meat should be so tender that it practically falls off the bone when touched with a fork or when bitten with a slight tug.

    This indicates that the meat has been cooked for a long time at a low temperature, which helps to break down the connective tissues and collagen in the meat, resulting in a tender and flavorful dish.

    The term "fall off the bone" is often used as a way to describe the ideal texture for BBQ ribs, indicating that the meat is fully cooked and has reached the perfect level of tenderness.

  • Our beef brisket is expertly slow-cooked over 12 hours for exceptional flavor and tenderness.

    Enjoy our brisket in as little as 15 minutes on the stovetop or microwave, or under an hour in the oven.

    It's easy to prepare on the stovetop, in the oven, or in the microwave.

    If you're not planning to eat the brisket immediately, it's best to store them in the freezer until you're ready to use them. This will help preserve their quality and flavor. When you're ready to cook the brisket, simply remove them from the freezer and follow the cooking instructions provided.

    We use high-quality, American-raised, non-GMO, gluten-free, and allergen-free beef & ingredients.

    Our brisket is seasoned with a blend of salt, pepper, paprika, and sugar for a delightful, slightly sweet bark.

    Each cut comfortably serves 4-8 people, perfect for gatherings.

  • Our Seasoned Hand Pulled Chicken is pre-cooked and can be ready in minutes. It's designed for convenience without compromising on taste or quality.

    The chicken stays fresh for a significant period when kept refrigerated. It is vacuum-sealed to maintain freshness and quality. For specific shelf life details, refer to the packaging.

    Each package is suitable for 1-2 people, making it a perfect meal solution for individuals or small gatherings.

    No special equipment is needed. You can heat it in a microwave, oven, or on a stovetop, making it incredibly convenient for any kitchen setup.

    Absolutely! The chicken can be safely reheated. We recommend following standard food safety guidelines for reheating.

    Yes, we offer a variety of smoked and seasoned meats, each crafted with the same commitment to quality and flavor.

    For optimal freshness, store the vacuum-sealed chicken in your refrigerator. If you're not planning to consume it immediately, it can be frozen for extended storage.

  • To place an order, simply visit the Urban Smokehouse website and select the products you wish to purchase. Follow the prompts to enter your shipping and payment information and complete the order.

    We ship Monday-Thursday. Once the product is shipped, it will take up to 2 days to arrive. Orders placed Friday-Sunday will ship the following week. We use FedEx and share tracking information as soon as it is available.

    At Urban Smokehouse, we are passionate about our country and the values that make it great. That's why we source all of our meat in the US of A and cook it to perfection in our facility in the heart of the Chicago Stockyards. We take great pride in using only non-GMO ingredients and upholding the highest standards of quality and taste, so you can savor the authentic flavors of American BBQ wherever you are in this great nation.

    Urban Smokehouse ships its pre-cooked meats in vacuum-sealed packaging. The packaging is placed alongside dry ice in Styrofoam coolers to ensure freshness and quality upon arrival.

    Yes we offer nationwide shipping, so you can enjoy their delicious BBQ no matter where you are in the USA.

    Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your order and monitor its estimated delivery date. If you have any issues with tracking your order, please contact our customer support team for assistance.

  • Once an order has been placed, it cannot be modified or canceled. However, if you have any issues with your order, please contact Urban Smokehouse's customer service team for assistance.

    Yes, we can accommodate large or custom orders for special events or occasions. Please contact our customer support team to discuss your needs and we will do our best to provide a customized solution that meets your requirements.

    Yes, Urban Smokehouse's pre-cooked meats make a great gift for BBQ lovers or anyone who enjoys delicious, high-quality food. Simply select the products you wish to purchase and provide the recipient's shipping address during checkout.

    At Urban Smokehouse, we are committed to providing high-quality, delicious BBQ products and excellent customer service. If for any reason you are not satisfied with your order, please contact our customer service team as soon as possible and we will do everything we can to make it right. We value your feedback and take all customer concerns seriously.

    Urban Smokehouse occasionally offers promotions and discounts on its products. To stay up to date on our latest offers, subscribe to our email list or follow us on social media.

    We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payment through PayPal.

    If you have any questions or concerns, our customer support team is available to assist you. You can reach us by emailing support@urbansmokehouse.co, and we will get back to you as soon as possible.

  • Due to the perishable nature of the products, Urban Smokehouse does not accept returns. If you have any issues with your order, please contact our customer service team for assistance.

    If you have any issues with your order, please contact Urban Smokehouse's customer service team for assistance. They are committed to ensuring that all customers are satisfied with their experience. Emailing support@urbansmokehouse.co is the best way to reach us.