Frequently Asked Questions

• Product

  How long do the ribs take to prepare?

  The cooking instructions for Urban Smokehouse's pre-cooked meats vary by product and cooking method. Detailed cooking instructions are included with each package and can also be found on the Urban Smokehouse website. The ribs take about 15-20 minutes in the oven, air fryer or grill. If in a real hurry, you can microwave them in 5 minutes for quick, easy and delicious BBQ right at home.

  How long do the ribs stay fresh?

  Urban Smokehouse's meats are vacuum-sealed and packed with dry ice to maintain their freshness and quality. They can be stored in the freezer for up to 6 months or in the refrigerator for up to 2 weeks.

  What is the serving size of the ribs?

  Each half slab weighs 16 ounces and can comfortably feed 1 hungry person or 2 people for a snack.

  All of the products are described as Allergen-free. What does that mean?

  There are 8 main allergens, and so Allergen-free refers to products that are free of the current top 8 allergens as recognized by the FDA. Those allergens are: dairy, wheat, eggs, soy, shellfish, fish, tree nuts (including coconut) and peanuts.

  Where does Urban Smokehouse source its ingredients?

  As Americans, we know that where our food comes from matters. That's why we go to great lengths to ensure that all of our ingredients are sourced from ethical and sustainable American suppliers. We believe that by supporting our local communities and the hardworking farmers and producers that make this country great, we can provide our customers with the best possible BBQ experience. From our slow-cooked ribs to our mouth-watering sauces, every ingredient we use is chosen with care and dedication to quality, so you can enjoy the taste of America in every bite.

  Do I need any special equipment to prepare the ribs?

  No! Urban Smokehouse's pre-cooked ribs can be easily finished in a variety of ways, such as in the oven, on the grill, or in an air fryer, using equipment you likely already have at home.

  Can I reheat the pre-cooked meats if I don't eat them all at once?

  Yes, Urban Smokehouse's pre-cooked meats can be reheated if not eaten all at once. Simply wrap the remaining meat in foil or plastic wrap and store in the refrigerator or freezer until ready to eat. To reheat, follow the cooking instructions included with the product.

  What does “fall off the bone” mean?

  "Fall off the bone" is a term commonly used to describe the texture of slow-cooked meats, particularly ribs. When a rib is cooked properly, the meat should be so tender that it practically falls off the bone when touched with a fork or when bitten with a slight tug.
  
  This indicates that the meat has been cooked for a long time at a low temperature, which helps to break down the connective tissues and collagen in the meat, resulting in a tender and flavorful dish.
  
  The term "fall off the bone" is often used as a way to describe the ideal texture for BBQ ribs, indicating that the meat is fully cooked and has reached the perfect level of tenderness.

  Do you have anything other than ribs?

  Currently no, we are focused on getting our delicious and easy BBQ to as many customers as possible. However, we have a few things in the works. We have a robust product pipeline that includes items like: brisket, pulled pork, pulled chicken, complimentary sides as well as bottled sauces and rubs! The menu will grow as sales grow so be sure to subscribe to our email list and be the first to try our new products as they roll out.

  Do you offer any vegetarian or vegan options?

  Currently, Urban Smokehouse specializes in pre-cooked meats and does not offer any vegetarian or vegan options. However, we are always exploring new product ideas and welcome feedback from our customers.

  Are your products gluten-free?

  Yes, all of Urban Smokehouse's products are gluten-free. We understand that many people have dietary restrictions and we strive to provide high-quality, delicious BBQ options for everyone.
  
  Our meats are slow-cooked and vacuum-sealed to preserve flavor and tenderness, and we use only gluten-free ingredients in our sauce to ensure that every customer can enjoy the authentic taste of American BBQ without any worries.
  
  If you have any specific dietary concerns or questions, please don't hesitate to reach out to our customer service team and we will be happy to assist you.

  Do you have a physical location we can visit or eat at in person?

  No. We are exclusively an e-commerce-based business. However, throughout the year we do various pop-up events where we sell and sample our product. Be sure to follow up on social media or subscribe to our email list to see where we will be next.

  What is the best way to store the ribs before cooking?

  If you are not planning to cook the ribs immediately, it is best to store them in the freezer until you are ready to use them. This will help to preserve their quality and flavor. When you are ready to cook the ribs, simply remove them from the freezer and follow the cooking instructions provided.

• Shipping

  How do I place an order?

  To place an order, simply visit the Urban Smokehouse website and select the products you wish to purchase. Follow the prompts to enter your shipping and payment information and complete the order.

  How long does it take to process my order?

  We ship Monday-Thursday. Once the product is shipped, it will take up to 2 days to arrive. Orders placed Friday-Sunday will ship the following week. We use FedEx and share tracking information as soon as it is available.

  Where does the product come from?

  At Urban Smokehouse, we are passionate about our country and the values that make it great. That's why we source all of our meat in the US of A and cook it to perfection in our facility in the heart of the Chicago Stockyards. We take great pride in using only non-GMO ingredients and upholding the highest standards of quality and taste, so you can savor the authentic flavors of American BBQ wherever you are in this great nation.

  How are the products shipped?

  Urban Smokehouse ships its pre-cooked meats in vacuum-sealed packaging. The packaging is placed alongside dry ice in Styrofoam coolers to ensure freshness and quality upon arrival.

  Do you ship nationwide?

  Yes we offer nationwide shipping, so you can enjoy their delicious BBQ no matter where you are in the USA.

  How do I know if my order has been shipped?

  Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your order and monitor its estimated delivery date. If you have any issues with tracking your order, please contact our customer support team for assistance.

• Orders

  Can I cancel or modify my order after it has been placed?

  Once an order has been placed, it cannot be modified or canceled. However, if you have any issues with your order, please contact Urban Smokehouse's customer service team for assistance.

  Can I place a large or custom order?

  Yes, we can accommodate large or custom orders for special events or occasions. Please contact our customer support team to discuss your needs and we will do our best to provide a customized solution that meets your requirements.

  Can I place an order for a gift?

  Yes, Urban Smokehouse's pre-cooked meats make a great gift for BBQ lovers or anyone who enjoys delicious, high-quality food. Simply select the products you wish to purchase and provide the recipient's shipping address during checkout.

  What if I am not satisfied with my order?

  At Urban Smokehouse, we are committed to providing high-quality, delicious BBQ products and excellent customer service. If for any reason you are not satisfied with your order, please contact our customer service team as soon as possible and we will do everything we can to make it right. We value your feedback and take all customer concerns seriously.

  Do you offer any promotions or discounts?

  Urban Smokehouse occasionally offers promotions and discounts on its products. To stay up to date on our latest offers, subscribe to our email list or follow us on social media.

  What payment methods do you accept?

  We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payment through PayPal.

  How can I get in touch with customer support?

  If you have any questions or concerns, our customer support team is available to assist you. You can reach us by emailing support@urbansmokehouse.co, and we will get back to you as soon as possible.

• Returns

  What is your return policy?

  Due to the perishable nature of the products, Urban Smokehouse does not accept returns. If you have any issues with your order, please contact our customer service team for assistance.

  What if I have a problem with my order?

  If you have any issues with your order, please contact Urban Smokehouse's customer service team for assistance. They are committed to ensuring that all customers are satisfied with their experience. Emailing support@urbansmokehouse.co is the best way to reach us.